Index.dev Records All-Time-High Talent NPS of +87.2 in H1 2026, With Zero Detractors for the First Time
Index.dev's H1 2026 talent survey recorded an all-time-high NPS of +87.2, up 10.4 points over the prior period, with zero detractors for the first time.
Key results from Index.dev's H1 2026 talent survey: a record NPS of +87.2, zero detractors, an invoicing and payment score of 9.53 out of 10, and 87.2% promoters.
Automated one-click invoicing drove the largest satisfaction gain as talent NPS rose 10.4 points, the platform's strongest result to date.
For the first time since the company began tracking talent sentiment, the survey recorded zero detractors. Of all the respondents, 87.2% were promoters and none rated the platform in the detractor range.
Every measured dimension of the contractor experience improved period-over-period, including project satisfaction, integration with client teams, communication, and payments. The largest single gain came from invoicing and payment satisfaction, which rose to 9.53 out of 10, a direct result of a new feature allowing contractors to generate and send invoices in one click from their timesheet, addressing feedback raised in a prior survey.
“This result reflects a simple commitment: our talent tells us what needs fixing, and we act on it. Reaching zero detractors tells us that commitment is working.” said Mike Sokirka, Deputy CEO at Index.dev.
Notably, the record score was grounded in a more experienced respondent base than prior periods. First-time survey participants fell to 31.9% of respondents, down from 46.4% in the prior period, indicating the improvement reflects the experience of tenured contractors rather than newcomer enthusiasm.
Index.dev said it will continue acting on contractor feedback, including initiatives around compensation transparency, payment-date predictability, and identity-verification processes.
About Index.dev
Index.dev is an AI-first engineering talent platform that connects companies with senior engineers from LATAM and CEE to build software and AI products. Clients include Omio, Vodafone, Entrupy, and Stuart, as well as companies backed by Kleiner Perkins, Goldman Sachs, and Y Combinator.
Three core offerings cover most engineering needs:
1. Expert Talent Network — 30,000+ human-vetted engineers from LATAM and CEE, drawn from a database of 2.5 million professionals, matched to your tech stack, industry, and team setup, typically within 48 hours.
2. Software Development & Delivery — Engineers experienced with AI tools who support MVPs, feature development, and technical debt reduction, helping teams move faster.
3. Specialized AI & STEM Labs — Master's and PhD-level talent for advanced AI work, including LLM fine-tuning, RAG systems, and projects in regulated environments.
Every engineer undergoes a five-stage human-led vetting process, and only the top 1% are accepted. Index.dev is headquartered in London and operates globally.
Ajendra Singh Thakur
INDEX SOFT LIMITED
+49 1520 9736948
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